javoMedical products
AI agents for medical-product websites: answer product questions, not medical ones
A safer pattern for using AI on medical-product sites: factual product information, routing and human escalation without diagnosis or treatment advice.
A medical-product website can benefit from fast answers, but the boundary must be explicit. The agent is there to explain approved product information and route enquiries, not diagnose a person.
Appropriate questions
- Where can I find the instructions for use?
- Which sizes or models are available?
- How do I contact technical support?
- Where is this product distributed?
- Can a sales representative contact our clinic?
Questions to escalate
Symptoms, diagnosis, treatment choices, contraindication interpretation for an individual, emergencies and adverse-event reports need the correct clinical or regulatory pathway. Build those escalations before launch.
Sources
Javo answers your visitors, even out of hours.
Installed on your site with one line of code, €600 per month per product.