Gorgias alternatives for online stores

Gorgias is built for online stores. Its AI Agent is billed per automated interaction, and each one also counts as a helpdesk ticket. People look for alternatives when the interaction count makes the bill hard to forecast, or when the store only needs a website agent for pre-sale questions.

The calculation above uses an assumed volume. Replace 1,000 with your own monthly count of questions that the agent would handle.

About this comparison: Javo publishes this article and is one of the options listed, in first place. Placement reflects our focus on website enquiries, not an independent performance ranking. We checked the public vendor pages named in the sources on 16 October 2026. We did not run a head-to-head product benchmark. Prices are in US dollars unless marked €. Billing units differ, and the vendor can change them at any time.

Six options for an online store

1. Javo

Consider Javo when you want a website agent that answers pre-sale questions from your own product and delivery information and collects contact details, set up for you. Javo official page.

2. Tidio

Consider Tidio when a small store wants live chat and a low-cost AI agent, with a free plan to start. Tidio official page.

3. LiveChat

Consider LiveChat when your own team answers shoppers and wants a small AI allowance with extra resolutions bought in packs. LiveChat official page.

4. Crisp

Consider Crisp when several people share an inbox and you want AI paid from a credit allowance. Crisp official page.

5. Zendesk

Consider Zendesk when the store has a support team and a ticket queue to manage. Zendesk official page.

6. Intercom

Consider Intercom when you want Fin on top of a support inbox or an existing helpdesk. Intercom official page.

Where each option fits

Option	Published pricing basis, checked 16 October 2026
Javo	€600 per month per product
Gorgias	AI Agent $0.90 per automated interaction on an annual contract, $1.00 monthly, $1.50 above the plan allowance; helpdesk plans by billable tickets
Tidio	Lyro AI Agent from $32.50 per month for 50 Lyro conversations; Starter $24.17 per month; managed AI service only on Premium, by quote
LiveChat	Essential $19 per seat per month billed annually ($25 monthly), with 10 AI resolutions a month; 50 extra resolutions cost $49.50
Crisp	Mini $45, Essentials $95, Plus $295 per month per workspace, with $5, $25 and $75 of AI credits
Zendesk	Suite Team $55 per agent per month billed annually ($69 monthly); 5 automated resolutions per agent included, then $1.50 with a commitment or $2.00 pay as you go
Intercom	Fin from $0.99 per outcome; Essential seat $29 per month

When not to choose Javo

Do not choose Javo if you need the agent to work inside your store platform, such as checking an order, handling a return or reading product data live. Gorgias describes ecommerce platform integrations and a helpdesk inbox. Javo’s published offer does not describe order or catalogue integrations, so ask before assuming them. Do not choose Javo if most of your volume is post-purchase support rather than pre-sale questions.

Javo is a website agent set up for you at €600 per month per product. It does not include a shared inbox for your own team or a CRM or customer database.

What to test in a store

Split your last month of messages into pre-sale questions, such as sizing, delivery times and returns policy, and post-purchase requests, such as where an order is. Test each option on both groups. A tool that handles the first group from your pages can still fail the second if it cannot see orders.

Count tickets and automated interactions separately. At Gorgias, one interaction is also one ticket, so the two numbers move together.

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