7 Smith.ai alternatives for website enquiries in 2026

Smith.ai answers phone calls for businesses, with AI-first and human-first options, and charges per call. People look at alternatives when their enquiries arrive on the website rather than by phone, or when they want a flat monthly price.

Javo is listed first because Javo publishes this article. It handles website visitors, not phone calls. The table shows where Smith.ai is the better choice.

About this comparison: Javo publishes this article and is one of the options listed, in first place. Placement reflects our focus on website enquiries, not an independent performance ranking. We checked the public vendor pages named in the sources on 16 October 2026. We did not run a head-to-head product benchmark. Prices are in US dollars unless marked €. Billing units differ, and the vendor can change them at any time.

When Smith.ai is the better choice

Keep Smith.ai when most of your enquiries are calls. The pricing page lists 24/7 live staffing, lead qualification, a dedicated phone number and new client intake as free with a plan. It prices extras per call, such as booking an appointment at $1.50 and text and email follow-up at $0.50. Month-to-month terms are listed, with a 10% discount for a 12-month subscription.

Seven alternatives, depending on the job

1. Javo

Consider Javo when you want a website agent that answers from your offers and standard answers, collects contact details for follow-up and is set up for you. Javo official page.

2. Podium

Consider Podium when you want website chat leads continued by text message and accept a quote. Podium official page.

3. Landbot

Consider Landbot when a marketing team wants to build website and WhatsApp agents itself, with euro prices on the page. Landbot official page.

4. Tidio

Consider Tidio when a small team wants human live chat, a helpdesk and its Lyro AI agent in one product. Tidio official page.

5. Intercom Fin

Consider Intercom when you want a support inbox alongside Fin, or Fin on top of a helpdesk you already use. Intercom Fin official page.

6. LiveChat

Consider LiveChat when people on your team answer visitors directly and you want AI resolutions as a measured extra. LiveChat official page.

7. HubSpot Customer Agent

Consider HubSpot when your customer records already live there and your edition qualifies for Customer Agent. HubSpot Customer Agent official page.

Where each option fits

Option	Published pricing basis, checked 16 October 2026
Javo	€600 per month per product
Podium	Not published. The page asks you to talk to sales, and lists AI Employee as an add-on
Landbot	Starter €40 per month (€32 billed annually) with 500 chats, 100 of them AI chats; Professional €100 (€80 annually) with 2,500 chats and 300 AI chats; extra AI chats €0.10 each; Business from €400 per month; prices before tax
Tidio	Lyro AI Agent from $32.50 per month for 50 Lyro conversations; Starter $24.17 per month; managed AI service only on Premium, by quote
Intercom Fin	Fin from $0.99 per outcome; Essential seat $29 per month
LiveChat	Essential $19 per seat per month billed annually ($25 monthly), with 10 AI resolutions a month; 50 extra resolutions cost $49.50
HubSpot Customer Agent	$0.50 per resolution for messaging; Professional or Enterprise edition required

When not to choose Javo

If most of your enquiries arrive as phone calls and you want them answered day and night, Smith.ai is likely to fit better than Javo, which works on your website.

Javo is a website agent set up for you at €600 per month per product. It does not include a shared inbox for your own team, a ticket queue, voice or messaging channels or a tool your team configures and maintains.

Calls and website visits are different work

Smith.ai bills per call, so cost rises with volume. Javo costs €600 per month per product whatever the number of conversations. The two prices are in different currencies and cover different channels, so a direct conversion would mislead.

Count your enquiries by channel for the last three months. If calls are the large share, start with a phone service. If visitors leave the website without calling, start with a website agent. Some businesses need both.

How to test a replacement

For the website options, install each on a test page and ask the same ten questions on desktop and on mobile. Record the answer and whether your team received a usable contact.

For a phone service, call it out of hours with three realistic requests and check what reaches your team and how fast.